Common questions from our customers
Do you ship abroad?
Yes, we ship to the EU, UK and USA. Shipping costs are additional and added to checkout. We have discounts and promotions throughout the year, so keep your eyes open for exclusive offers.
How long does it take to receive my orders?
It depends on where you are. Orders processed here take 5-7 working days to arrive, alternatively express shipping takes 1-3 working days. International deliveries can take anywhere from 7-16 days. Delivery information will be provided in your confirmation email.
What happens if I have received damaged or incorrect goods?
If you receive defective, incorrect or incomplete goods, please contact us immediately so we can make it right. For faster assistance with a return or exchange, please email us at hello@coquetskin.com with your order number, contact information and photos documenting any damage (if applicable). Keep all items and packaging materials until your claim has been resolved. If your replacement item is backlisted or out of stock, we will notify you as soon as we have the estimated arrival date, or we can work with you to propose a suitable replacement.
Any questions?
You can contact us via our contact page! We will be happy to help you.
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